- 5 solutions to fix Netflix app not working on windows 10
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Netflix not working laptop. Netflix Not Working? Here's How to Fix It
If Netflix freezes or gets stuck loading, but the rest of your device is working, it usually means there's information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below. If your device isn't working at all, see these troubleshooting steps. Then, select Sign out , Reset , or Deactivate. Press the power button on the device once, then wait 1 minute.
If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead. If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix.
We're looking into this problem. To help us investigate, please contact Netflix Customer Service. Go to netflix. This will sign you out of your account. Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help. Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
If the date and time on your device are significantly different from the current date and time, you will have a problem playing your TV show or movie. If you're not already at the main menu, hold the PS button in the middle of the controller, select Quit , then select Yes to return to the home screen. Press the O button to return to the Date and Time screen. If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit , then select Yes.
Immediately after pressing X , press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register? Turn off or unplug your video game console.
Unplug your modem and your wireless router, if it's a separate device from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your game console back on and try Netflix again. If the date and time on your device are significantly different from the current date and time, your video won't play correctly.
To set the time:. If you're not on the main menu, hold the PS button in the middle of the controller. Select Quit , then select Yes to return to the home screen. If you're not already on the home screen, hold the PS button in the middle of the controller, select Close Application , then select OK. Contact your internet service provider. Select Wired Network or Wireless Network depending on your connection method. Go to Settings and choose System Settings.
If you do not see Clear System Cache , check a different storage device. Highlight the Netflix app and press the Menu button on the controller.
In the Apps section, select Netflix. Once the app has finished downloading, select Launch to sign in and try Netflix again. Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off. Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.
Slide the Reset switch to the On position. Open the App Store and search for "Netflix. If you can't find the Netflix app in the App Store, go to the Apple support site for help. Under Allowed Content , select Websites. If you have any problems during this process or want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions.
For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one. Turn off your mobile device. Turn your device back on and try Netflix again. Open the App Switcher by pressing the Home button twice. The steps to quit an app might be different for your device. To get steps for your device, go to the Apple Support site. If you've changed the connection settings on your device, you'll need to change them back to default.
Press and hold the center of your remote's touch surface or clickpad until the Netflix icon starts to shake. Search for Netflix to find the app, then select Install.
Double tap the Home button on your remote. Press and hold the Menu button on the Apple TV remote until you're back on the home screen. Once you have reset the device, reconnect it to your Netflix account. Press the Home button on your Roku remote to navigate to the Roku home screen.
Select Netflix from the home screen and follow the prompts to reactivate the app. Highlight the Netflix app and press the star key on the remote. Turn off or unplug your streaming media player. Turn your streaming media player back on and try Netflix again. If these steps don't help, Samsung may have other suggestions. Or, try watching Netflix on a different device. Select Netflix from the top row, then select Update.
Use the steps found in this article under All other Smart TVs instead. If no update was available or if you are still experiencing this problem after updating, continue troubleshooting below. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences.
Help Center. Join Netflix Sign In. Back to Help Home. Blu-ray player. When does Netflix freeze or become unresponsive? When you open the app. Sign out of Netflix. From the Netflix Home screen, open the menu on the left. Select Get Help or Settings. Select Sign out. If you're on an error screen: Select More Details.
Select Sign out or Reset. Restart your device. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. Contact the device manufacturer. To fix this issue, you'll need to contact the device manufacturer and ask them for help:. When you try to play a TV show or movie.
At any other time. Shut down your computer. Leave your computer off for at least 10 seconds. Turn it back on, then try Netflix again. Sign in to Netflix Select Sign In from the top right corner of the screen. After signing in, try Netflix again. Restart your computer. Clear the Netflix cookie from your web browser.
Select Sign In and enter your Netflix email and password.
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